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Is the problem in the flat or in the building’s system?
We repair taps, the meter section or fittings in the flat. Systems that bring water to the flat, such as a booster pump, or the building’s shared drain ventilation, are a matter for the building management. If we see such a possibility, we explain it to you and, if you wish, to the management; the management decides who does that work.
Water still weak after tap maintenance, and the building’s booster pump
First result → next step
Water increased after maintenance but was not enough → we compared with the flat below.
In a flat in an old building, the water ran very weakly, especially in the bathroom. We cleaned the tap filters and serviced the water meter section; the flow increased, but the pressure in the bathroom was still too low.
To find out whether the building had a booster pump, we contacted the management of the housing complex and learned that it had one. With the permission of the neighbour downstairs we checked the taps in their flat; the water ran much more strongly there. This comparison strengthened our view that the problem might be in the building’s water distribution system.
We finished the maintenance inside the flat and passed on to the customer and the management of the housing complex that the booster pump should be checked. The check arranged by the management showed that the pump was faulty. About two days later the customer called to say the booster pump had been repaired and the water now ran much more strongly.
We did not check or repair the booster pump; the check arranged by the management confirmed the fault, and the management also had it repaired. We know the outcome from what the customer told us on the phone.
A leak at the meter, and earlier pipe bursts the customer told us about
First result → next step
The leak was fixed → when the customer described earlier bursts, we also discussed the water pressure.
Water was seeping down from the section where the water meter is. At first glance it could have been taken for a seal leak; when we inspected the connections we saw a crack in the meter’s union fitting. This was not a fault that changing a seal would fix.
Once the customer accepted our quote, we supplied the materials and replaced the meter. We turned the water on and checked the meter and connections; there was no leak left.
During the work the customer told us the water in the flat came at very high pressure and that they had had bursts in the clean water pipes before. We then explained how high pressure affects the plumbing and suggested a pressure-reducing valve. When the customer asked for it, we fitted it in place of one of the valves next to the meter and set it to suit their use.
A pressure-reducing valve can reduce the load from high pressure; it does not mean there will never be a leak or burst. The age of the pipes and the workmanship also play a part.
Repair guarantee
For repairs where we supply the materials, we give a one-year guarantee on the part we worked on or replaced. Work done with materials you bought yourself is not covered by this guarantee. The guarantee does not cover the whole plumbing system or future blockages.
Relevant fee conditions
Listed prices are starting prices. Large or duplex homes, workplaces, outdoor areas and unusual plumbing layouts require a separate scope discussion rather than the standard single-level apartment rate.
We discuss investigation, parts, labor and any surface reinstatement in the quote. Plaster and tile work are included only if quoted. Same-day repair depends on materials, time, access and your acceptance.
Daytime prices apply from 06:00 to 00:00. From 00:00 to 06:00, a 50% surcharge applies to the daytime price. Daytime prices also apply during daytime hours on weekends and public holidays.
Common questions
If I buy the materials myself, is the repair guaranteed?
The one-year guarantee covers the part we worked on in repairs where we supply the materials. If you bought the materials, the work falls outside this guarantee.
For a leak at the meter, is the seal replaced or the meter?
It depends on the cause. If the leak is from the seal, replacing the seal may be enough; if a fitting has cracked, it is not. In the job in Bayrampaşa İsmetpaşa the union had cracked and we replaced the meter.